Tech problems are frustrating, and asking for help is nothing to be embarrassed about. I explain what I am doing in plain English, I never talk down to anyone, and I tell you what it will cost before I start.
1. Get in touch
Call, text or message me and describe the problem in your own words. I will suggest a time and give you an estimated cost.
2. Get ready (a little)
Gather the devices involved and any passwords you know, such as your Apple ID, Google account and WiFi password. If you do not know them, we will sort it out together.
3. The visit
I look at the problem, tell you what is wrong, fix it, and show you how to handle it yourself next time if you would like. If I spot something else worth knowing about, like weak WiFi coverage or no backups, I will mention it, and you decide whether to do anything about it.
4. Afterward
You are billed at the end of the visit at the rate we agreed. I leave you short written notes on what changed, so you are not left guessing. If something stops working again, call me and we will work it out.
Classes, audits and bigger projects
Classes, privacy audits, setups such as cameras, sensors and media servers, and larger projects work the same way: we agree on what is included and the price first. An audit ends with a short written list of what to fix and what is fine, and a class leaves you with notes you can keep.
Remote help
Many problems can be solved by phone or screen sharing, at a lower rate and without a drive.